Community Music

Safeguarding Policy and Procedure

Our Safeguarding Policy

This policy applies to all staff, including senior managers, the board of trustees, paid staff, sessional workers and volunteers, students or anyone working on behalf of Community Music.

The purpose of this policy is:

- To protect children, young people and adults who receive Community Music’s services. This includes the children of adults who use our services.

- To provide staff and volunteers with the overarching principles that guide our approach to safeguarding and child protection.

Community Music believes that no child, young person or adult should never experience abuse of any kind. We have a responsibility to promote the welfare of all children, young people and at risk adults, and to keep them safe. We are committed to practice in a way that protects them. 

Legal Framework

This policy has been drawn up on the basis of law and guidance that seeks to protect children, young people and at risk adults, namely:

- Children act 1989

- United convention of the rights of the child 1991

- Data protection act 1998

- Human rights act 1998

- Sexual offences act 2003

- Children act 2004

- Safeguarding vulnerable groups act 2006

- Protection of freedoms act 2012

- Children and families act 2014

- Special educational needs and disability (SEND) code of practice: 0 to 25 years – Statutory guidance for organisations which work with and support children and young people who have special educational needs or disabilities; HM Government            2014.

- Information sharing advice: Advice for practitioners providing safeguarding services to children, young people, parents and carers; HM government 2015

- Working together to safeguard children: a guide to inter-agency working to safeguard and promote the welfare of children; HM Government 2015.

This policy should be read alongside our policies and procedures on:

- Recruitment, induction and training

- Role of the designated safeguarding officer

- Behaviour code for adults working with children 

- E-Safety

- Whistleblowing

- Health and Safety

- Lone working policy and procedure

- Strategic equality policy and action plan

- Dealing with allegations made against an employee/volunteer 

We recognise that:

- The welfare of the child is paramount, as enshrined in the Children Act 1989

- All children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse. 

- Some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs, or other issues.

- Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare. 

We will seek to keep children, young people and adults safe by:

- Valuing them, listening to and respecting them

- Appointing a Designated Safeguarding Officer (DSO) and a deputy

- Adopting child protection and safeguarding practices through procedures and a code of conduct for staff and volunteers

- Developing and implementing an effective e-safety policy and related procedures

- Providing effective management for staff and volunteers through supervision, support, training and quality assurance measures

- Recruiting staff and volunteers safely, ensuring all necessary checks are made

- Recording and storing information professionally and securely, and sharing information about safeguarding and good practice with children, their families, staff and volunteers via leaflets, posters, one to one discussions

- Using our safeguarding procedures to share concerns and relevant information with agencies who need to know, and involving children, young people parents, families and carers appropriately

- Creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise

- Ensuring that we have effective complaints and whistleblowing measures in place

- Ensuring that we provide a safe physical environment for our users, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance.

Contact details:

Designated Safeguarding Officer (DSO)

Name: Maricia Klincke

Phone/email: 02073770621/

Deputy DSO 

Name: Henry Keen

Phone/Email: 02073770621/

Deputy DSO 

Name: Trevor McKinley

Phone/Email: 02073770621/

Tower Hamlets Multi-Agency Safeguarding Hub (MASH) previously known as Integrated Pathways & Support Team (1st instance Referral Point)
Tel: 020 7364 5006

Tower Hamlets children's services advice and assessment team

0207 3645006

CEOP (The Child Exploitation and Online Protection Command)

NSPCC Helpline

0808 8005000

Police Child Abuse Investigation Team (CAIT)
Tel: 020 82176484

ChildLine - 0800 1111

We are committed to reviewing our policy and good practice annually.

This policy was last reviewed on:15.3.19

Signed M Klincke

(This should be the most senior person in your organisation, ideally a member of the board of trustees)

Community Music 

Procedure for children at possible risk of abuse

This procedure applies to any paid member of staff or volunteer who may be concerned about the safety and protection of a child.

Purpose and aim of this procedure

We aim to ensure those children and young people who attend Community Music and any other children and young people who may come to the attention of Community Music receive the protection and support they need if they are at risk of abuse.

This procedure provides clear direction to staff and volunteers at Community Music if they have concerns that a child is in need of protection.

Community Music has a Designated Safeguarding officer – Maricia Klincke and two deputy safeguarding officers – Henry Keen and Trevor McKinley. The role of the designated officer is to:

Obtain information from staff, volunteers, children or parents and carer who have child protection concerns and to record this information. 

Assess the information quickly and carefully and ask for further information as appropriate. 

They should also consult with a statutory child protection agency such as the local social services department or the NSPCC to clarify any doubts or worries. 

If required, the designated person should make a referral to a statutory child protection agency or the police without delay. 

The DSO or DDSO are your first point of contact if a disclosure is made to you.

Different types of Abuse

Physical abuse may involve hitting, shaking, throwing poisoning, burning or scalding, drowning, suffocating, or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or a carer fabricates the symptoms of, or deliberately induces, illness in a child. 

Emotional abuse is the persistent emotional maltreatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development. It may involve conveying to children that they are worthless and unloved, inadequate, or valued only insofar as they meet the needs of another person. It may include not giving the child opportunities to express their views, deliberately silencing them, making fun of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed on children. These may include interactions that are beyond the child’s developmental capability, as well as overprotection and limitation of exploration and learning, or preventing the child participating in normal social interaction. It may involve seeing or hearing the ill-treatment of another. It may involve serous bullying (including cyber bullying) causing children frequently to feel frightened or in danger, or the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone. 

Sexual abuse involves forcing or enticing a child or children to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, including assault by penetration (for example rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities such as involving children in looking at, or in the production of, pornographic material or watching sexual activities, or encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.

Neglect is the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur during pregnancy as a result of material substance abuse. Once a child is born it may involve a parent or carer failing to provide adequate food, clothing, and shelter, including exclusion from home or abandonment; failure to protect a child from physical harm or danger; failure to ensure adequate supervision, including the use of adequate care takers; or the failure to ensure access to appropriate medical care or treatment. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs. 

Other types and methods of child abuse include:

- Sexual exploitation

- Female Genital Mutilation (FGM)

- Trafficking of children in order to exploit them sexually, financially, via domestic servitude, or via the involvement in activity such as the production and sale of illegal drugs

- Abuse linked to beliefs such as spirit possession or witchcraft

- Radicalization and the encouragement or coercion to become involved in terrorist activities

- Abuse via online methods e.g. from adults seeing to develop sexual relations with children or to use sexual or abusive images of them

- Domestic violence (either witnessing violence between adult family members, or, in the case of older young people, being subjected to coercion or violence in an intimate relationship in the same way as an older person).

Indicators of abuse in children and young people

The NSPCC website provides useful information about the signs and symptoms of abuse – see link below

The information makes it clear that abuse is not always obvious, and that there are many reasons why children may not tell anyone that they are being abused. They might not even realise that what is happening to them is abusive. 

Many of the signs that suggest abuse may also be caused by other issues, and often it is a case of investigating agencies needing to build up a picture of a child’s life by piecing together information held by different individuals and organisations. 

It is also important to point out that children and young people can experience various types of abuse at the same time. For example, all abuse involved an element of emotional abuse, and neglect often occurs in contexts where children are also being subjected to physical or sexual abuse. 

In terms of specific signs and indicators, sometimes there are physical signs such as:

- Unexplained bruises, other injuries or health problems

- Unexplained gifts or additional mobile devices

- Poor appearance of hygiene

- Recurring health problems that are not treated

- Young children not meeting their developmental milestones (particularly if there is no disability)

- Being left alone

- An unsuitable home environment eg cold, dirty, physically unsafe

- Pregnancy, sexually transmitted infections or anal/vaginal soreness

- Any signs that a child/young person is at risk of being subjected to forced marriage or female genital mutilation. 

A child’s behaviour can also help to indicate that they are being abused. It can be helpful to be aware of behaviour that you might normally associate with an older or younger child. Look out for signs that a child is unsettled or unhappy:

- Withdrawn

- Suddenly behaves differently

- Anxiety

- Clingy

- Depressed

- Aggressive

- Problems sleeping

- Eating disorders

- Wets the bed

- Soils clothes

- Takes risks

- Misses school

- Changes in eating habits

- Obsessive behaviour

- Nightmares

- Drugs

- Alcohol

- Self-harm

- Thoughts about suicide

Ways that abuse might be brought to your attention

- A child might make a direct disclosure about him or herself

- A child might make a direct disclosure about another child

- A child might offer information that is worrying but not a direct disclosure

- A member of staff might be concerned about a child’s appearance or behavior or about the behavior of a parent or carer towards a child

- A parent or carer might make a disclosure about abuse that a child is suffering or at risk of suffering

- A parent might offer information about a child that is worrying but not a direct disclosure.

Talking to a child who has told you that he/she or another child is being abused

- Reassure the child that telling someone about it was the right thing to do

- Tell him/her that you now have to do what you can to keep him/her (or the child who is the subject of the allegation) safe

- Let the child know what you are going to do next and who else needs to know about it.

- Let the child tell his or her whole story. Don’t try to investigate or quiz the child, but make sure that you are clear as to what he or she is saying. 

- Don’t write notes during the disclosure but after the disclosure is complete.

- Ask the child what he/she would like to happen as a result of what he/she has said, but don’t make or infer promises you can’t keep.

- Give the child the ChildLine phone number: 08001111

- Report the incident to the Designated Safeguarding Officer (DSO) or Deputy Safeguarding Officer (DDSO) immediately. 

Helping a child in immediate danger or in need of emergency medical attention

- If the child is in immediate danger and is with you, remain with her/him and call the police

- If the child is elsewhere, contact the police and explain the situation to them

- If he/she needs emergency medical attention, call an ambulance and, while you are waiting for it to arrive, get help from your first aider

- If the first aider is not available, use any first aid knowledge that you may have yourself to help the child

- Contact your supervisor/manager or designated safeguarding officer for children to let them know what is happening.

A decision will need to be made about who should inform the child’s family and/or the local authority MASH (Multi Agency Safeguarding Hub) team, and when they should be informed. If you have involved the police and/or health services, they should be part of this decision. Consider the welfare of the child in your decision making as the highest priority.

Issues that will need to be taken into account are:

- The child’s wishes and feelings

- The parent’s right to know (unless this would place the child or someone else in danger, or would interfere with a criminal investigation)

- The impact of telling and not telling the parent

- The current assessment of the risk to the child and the source of that risk

- Any risk management plans that currently exist

The DSO Maricia Klincke has been nominated by Community Music to refer allegations or suspicions of neglect or abuse to the statutory authorities. In the absence of Maricia Klincke the matter should be brought to the attention of a DDSO Trevor McKinley or Henry Keen.

Suspicions should not be discussed with anyone other than those nominated above. It is the right of any individual to make direct referrals to the child protection agencies. If, for any reason, you believe that the nominated persons have not responded appropriately to your concerns, then it is up to you to contact the child protection agencies directly.

Keeping a record of your concerns

Record the concern and how it is dealt with on the reporting form at the end of this document. The relevant sections of the form should be completed and signed at each stage of the procedure. It can be used to forward information to the statutory child protection authorities if a referral to them is needed.

The form should be signed and dated by all those involved in its completion and kept confidentially on the child’s file. The name of the person making the notes should be written alongside each entry. 

Contact details:

Designated Safeguarding Officer (DSO)

Name: Maricia Klincke

Phone/email: 02073770621/

Deputy DSO 

Name: Henry Keen

Phone/Email: 02073770621/

Deputy DSO 

Name: Trevor McKinley

Phone/Email: 02073770621/

Tower Hamlets Multi-Agency Safeguarding Hub (MASH) previously known as Integrated Pathways & Support Team (1st instance Referral Point)
Tel: 020 7364 5006

Tower Hamlets children's services advice and assessment team

0207 3645006

CEOP (The Child Exploitation and Online Protection Command)

NSPCC Helpline

0808 8005000

Police Child Abuse Investigation Team (CAIT)
Tel: 020 82176484

ChildLine - 0800 1111

Form to report concerns about a child

Name of Child:



Date of Birth:



Additional Needs:

Name(s) of parent(s)/carer(s):

Child’s home address and address(es) of parents if different from childs:

Your Name:

Your Position:

Dare and time of incident (if applicable)

Are you reporting your own concerns or responding to concerns raised by someone else? (delete as appropriate)

Reporting own concerns

Reporting to concerns raised by someone else

If you are responding to concerns raised by someone else, please provide their name and position within the organisation:

Please provide details of the incident or concerns you have, including times, dates, description of any injuries, whether information is first hand or the accounts of others, including any other relevant details:

The child’s account/perspective:

Please provide details of anyone alleged to have caused the incident or to be the course of any concerns:

Please provide details of anyone who has witnessed the incident or who shares the concerns:

Please note: concerns should be discussed with the family UNLESS:

The view is that a family member might be responsible for abusing the child

Someone may be put in danger by the parents being informed

Informing the family might interfere with a criminal investigation

If any of these circumstances apply, consult with the local authority children’s social care department or MASH team to decide whether or not discussions with the family should take place.

Have you spoken to the child’s parents/carers? If so, please provide details of what was said. If not, please state the reason for this:

Are you aware of any previous incidents or concerns relating to this child and of any current risk management plan/support plan? If so, please provide details:

Summary of discussion with supervisor/manager:

Has the situation been discussed with the Designated safeguarding lead for children? 

Yes/No (delete as appropriate)

If so, please summarise the discussion:

After discussion with the supervisor/line manager and DSL, do you still have child protection concerns?

Yes/No (delete and appropriate)

Have you informed the statutory child protection authorities?

Police: Yes/No

Date and time:

Name and number of person spoken to:

Local authority children’s social care (MASH) team: Yes/No

Date and time:

Name and number of person spoken to:

Action agreed with child protection authorities:

What has happened since referring to statutory agencies? Include the date and nature of feedback from referral, outcome and relevant dates:

If the concerns are not about child protection, details of any further steps taken to provide support to child and family, and any other agencies involved:


Date and time

Name and position

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